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Deklan V.
Chief Executive Officer of Next2IT & NextLevel Software - Digital Transformation Specialists
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As many of you might be aware, we're currently in the midst of an ongoing service disruption with Atera, particularly impacting their service desk and RMM capabilities. Today marks day three!!! of these challenges, and the absence of substantial updates or an ETA for resolution from their team is increasingly concerning for those of us who depend heavily on these services for our daily operations.I'm keen to tap into our collective knowledge for two critical aspects:Strategies for Perseverance: For fellow professionals also encountering these disruptions, how are you mitigating the impact on your operations? Have you implemented any interim measures or found workarounds that are helping you maintain service quality and responsiveness? Have you identified any workarounds with the Atera platform?Considering Alternatives: This situation highlights the need for a robust PSA / RMM platform. I'm interested in discussing potential alternatives you might be using or considering. What are other reliable service desk and RMM tools that could serve as either a temporary stopgap or a long-term substitute?Your insights and experiences are invaluable during these trying times. Sharing strategies and potential solutions not only helps us address the immediate hurdles but also strengthens our collective preparedness for future challenges.Thank you in advance for your contributions and suggestions.#atera #msp #ServiceDesk #RMM #BusinessContinuity #TechCommunity
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International Patient Experience Academy
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The reasons why having customer-centric customer service in essential in healthcare..Let the IPXA elevate your service delivery excellence with properly trained and qualified staff. The Internationally accredited and ITOL "Certified Customer Service in Healthcare" (CCSH) qualification.
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See AlsoTransforming knowledge systems for life on Earth: Visions of future systems and how to get thereUrolithiasis pada dewasa - [PDF Document]E-books and Digital Libraries Expand Learning Resources for Business Success - The Swiss Quality Consulting: Digital Transformation ServicesDog Days of Dixon - Silver_89- Report this post
“Our business needs are too complex to implement ITSM”If you think the same, then listen to this story:The South West London Integrated Care Board (SWL ICB), an NHS trust spanning five London boroughs, faced diverse and challenging data needs:1) They served 180 general practitioners across the region.2) 185 pharmacies required access to limited patient medical records through their systems.Their IT environment was further complicated by the fact that the medical practices and pharmacies were all run as standalone businesses.Due to internal restructuring, they had to find new IT platforms, infrastructure, and a service desk within a short time.We recognised that no tool would fit their needs 100%, so we set out to adapt existing platforms. The outcome had to be positive for all parties, with a seamless transition.And four months later, the results were outstanding:🔼System usage surged to 100%🔼Customer feedback → 90% positive.Their story shows that no business is too complex to implement ITSM.Book a call with us now for a smooth implementation of ITSM.Click here → https://lnkd.in/dZgnETU4 #CIHS #ITSM #ITServiceManagement #CaseStudy #ServiceManagement
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Optical Development Consulting, LLC
843 followers
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Managed care may feel like a necessary evil in the optical world, but it doesn't have to be a headache for your practice. 🤯 At Optical Development Consulting, we specialize in analyzing your current offerings, processing claims, and troubleshooting EOB rejections. We'll work with you to develop a strategic plan with control processes to keep your optical's accounts receivable as low as possible. Plus, we'll assist in the credentialing process for new managed care plans. 💼 Get in touch today to learn more about how our services can benefit your practice! #ManagedCareAnalysis #ManagedCare #OpticalDevelopmentConsulting #OpticalConsulting
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Surgical Information Systems
6,216 followers
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Your Questions Answered: ASC Managed Care Contracting blog.sisfirst.comIn a recent webinar, SIS RCS experts, Jessica Nelson and Ann Marie Thom, offered insight and guidance on how ASCs can effectively negotiate contracts, find opportunities for managed care contract improvement, leverage out-of-network billing, and more.👇Check out this week's article for responses to audience questions!
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Optimizing Workflows: 8 Benefits for Faster, Easier Credentialing https://www.qgenda.com8 benefits credentialing teams can achieve by using repeatable, reportable, and manageable workflows:1. Standardization and Consistency2. Clear Outline of Exactly What Tasks Need to Be Completed3. Automation to Eliminate Extra Steps and Reduce Effort4. Progress/Milestones Tracking and Alert Setting5. Shared Visibility into Status6. Reports on Trends and Ability to Predict Turnaround Times7. Streamlined Communication8. New Staff and Specialists Are Ramped Up QuicklyGet the details on our blog:https://lnkd.in/gSyQy_W6
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Chetan Nagaonkar
Founder/Managing Director, Service, Asset & Operations Management Professional & tussom Architect
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The business priorities keep changing, and hence, it is important to schedule and work on the tickets at the right time. tussom has developed Scheduled Calendars for Incident, Service Requests and Change tickets to help execute those tickets on time. It also helps to plan for the day, week, or month.Occasionally, the user creates tickets and then asks the Support Desk to resolve them after a certain time. It is difficult for Support Engineers to keep track of multiple tickets and start working at a specific time. Look no further. tussom lets you schedule the ticket status to be automatically changed to work in progress after a defined interval, based on the customer's or end user's request. Needless to mention, SLA pauses, and its resuming is taken care of.Do you need to know more? Reach out to Connect@eStomi.net.eStomi Technologies Sharada Shankar Bindiya Patel Tomm Krik#itsm #itam #servicemanagement #esm #business #calendar
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e-Core
53,975 followers
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New ITSM implementation increases first response time for healthcare provider - e-Core e-core.com💻 How far-reaching is the impact of IT in healthcare?Even a mere minute of waiting can profoundly affect a patient awaiting hospitalization authorization. This is precisely why benefits like improved first response time achieved by Seguros Unimed, a Brazilian healthcare provider, go beyond process optimization. They serve as a testament to the value of adopting an IT governance perspective to crucial services like healthcare.Discover how e-Core leveraged modern service management, ITIL best practices and Jira Service Management to helpSeguros Unimed optimize processes and ensure the delivery of high-quality services to customers:https://hubs.ly/Q01XN4sd0#itsm #healthcare #digitaltransformation #ecore
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Wayne Carter
RCM Director | Business Developer | Healthcare Automation & AI | Web Content Writer at BillingParadise
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Healthcare Leaders who are in charge of financial operations in healthcare organizations are mostly stuck with creating manual reports. It consumes approximately 3-5 hours each week or month to figure out where the revenue leaks are and how they can seal those cracks. Presenting Automated MGMA Benchmark KPI Reporting Compatible with Revenue Cycle SLAs and SOPs: https://lnkd.in/gtFssjNe Some of the KPI metrics every CFO of healthcare organizations can generate using this automation:Administrative and Operational KPIs📈 wRVU productivity📈 Total encounters📈 Panel size📈 FTE status [i.e., full-time (1.0/40 hours), part-time (0.5/20 hours)]📈 FTE staffing ratios for clinical/non-clinical staff by location📈 Patient portal use📈 Wait times (throughput)📈 Same-day appointments📈 Third-next-available appointments (By type – new/established)📈 No-show & Cancellation rates📈 Turnover/retention rate📈 Phone call stats (including volume, length, and abandonment rate)Revenue Cycle KPIs📈 Total medical revenue after operating costs📈 Gross revenues📈 Net fee-for-service (FFS) or other net revenues📈 Collection ratios/average reimbursem*nt rate📈 Claims denial rates and denial write-offs📈 Bad debts📈 Payer mix📈 CPT® codes (E/M comparison to CMS/MGMA Procedural Profile and procedures)📈 A/R days and A/R aging comparisons (by bucket: 0-30, 31-60, 61-90, 91-120, 120+ days)📈 Charge posting and billing lag time📈 Copay collections📈 Patient-due collectionsChange your approach to monitoring real-time data by spending less time. #MGMA #SLA #KPI #Benchmarking #RCM #Healthcaremanagement
Automated MGMA Benchmark KPI Reporting Compatible with RCM SLAs https://www.youtube.com/
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Chris Miller
Positively moving the population health needle through Chronic Care Management one hospital at at time!
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Choosing the Best CCM Vendor: Key Questions to Ask for Optimal Results https://www.chartspan.comWhen you're looking for a #CCM partner, you need someone who will treat your patients the way you would. That means you need to ask the right questions before you start working with them. Here are a few vital questions you should ask. And when you're finished with these, you can find the full questions checklist on our website:
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