833-510-0332 (2024)

FAQs

How to tell McDonald's your order was wrong? ›

My order is not correct or is missing items:

We're sorry about your order. To report and resolve any issues, first identify who was handling your delivery—Uber Eats or DoorDash. Check the bottom of the receipt in your email to find out the vendor. Please contact Uber Eats at 866-987-3744 or DoorDash at 833-510-0332.

If you fail to collect it within 20 minutes, your order will be discarded without replacement or refund. If you place an order for table service or delivery to curbside and you're not there to collect your order, we will keep the food for a maximum of 20 minutes.

You can order your favorite foods with McDelivery® on Uber Eats.

Frequently Asked Questions. Why doesn't McDelivery reach my area? McDelivery is operated through third party apps which work by calculating a km radius from a restaurant, not by entire locations. You need to be within the radius from one of our restaurants for McDonald's to appear on the app.

Recent benchmark data from the 23rd Annual Drive-Thru Study underscores this, revealing an average order accuracy rate of 86%, signaling that improvement is essential for enhancing customer satisfaction and operational profitability​​.

The same is true of smaller and quicker-to-complete orders, like if you're just getting a coffee and a sandwich delivered from Starbucks or a fast-food restaurant like McDonald's. Orders under $10 are totally fine to not tip by total percentage, with $2-4 per small order being a perfectly adequate tip.

This happens at all times during the day. If fries are cooked and aren't sold within 5-7 minutes (depending on the store) they are counted (not individually but by volume) and thrown out. Same with all food. The pieces that make up the rest of the food are discarded after 10-20 minutes, such as meat patties.

What do I do if there was food missing from my order? Please contact the restaurant where you received your order and a crew member there can help.

McDonald's can kick you out for any reason that's not defined by the law as illegal -- that includes loitering, which is what you're doing if you're in the restaurant and not ordering food. No matter how many different ways you ask the question, the answer is going to be the same.

What does McDonald's do with their waste? ›

Many McDonald's restaurants around the world are recycling waste materials, including cooking oil and corrugate, for a wide range of secondary uses. We're also working on in-restaurant recycling programs in select markets. Our Packaging, Toys & Waste page has additional information.

McDonald's delivered to your door

Get the McDonald's menu items you love delivered to your door with Uber Eats. Find a McDonald's near you to get started.

McDonald's is owned by different shareholders, as it's a publicly traded company. According to CNN Business reports, most of this company's owners are institutional investors, who make up 70.14% of the outstanding shares. Individual owners only make up about 0.31%.

We strive to deliver your orders as soon as possible, however it should reach you within a maximum of 40 minutes. We are sorry to hear that, please call us on 02266000666 and we will resolve it ASAP.

If the McDonald's near you has closed for the day, DoorDash will show it as 'closed' in the app. Additionally, if there's a high demand or operational issues, McDonald's may temporarily turn off DoorDash deliveries to catch up.

If you've received the wrong order, it may be a fleeting moment of awkwardness but it can be fixed by taking a deep breath, flagging your waiter, and asking for it to be corrected. You may feel flustered but don't take it out on your waiter, mistakes happen. You don't know what went wrong or who's fault it is.

If your order has been delivered, and something's damaged or doesn't appear to be cooked properly, please visit the help page via the get help link on your order screen and select I'm unhappy with my order. We like to look into these matters as soon as possible, so you'll have up to 24 hours to submit a claim.

If you placed a McDonald's app delivery order, first, check the Vendor Name to identify whether Uber Eats or DoorDash was handling your order, and please contact Uber Eats at: 1-866-987-3744 or DoorDash at: 1-833-510-0332.

What do I do if there was food missing from my order? Please contact the restaurant where you received your order and a crew member there can help.